Just a small note to say big things in total gratitude for your words, assistance and strength during the time you spent with my daughter, in her unending quest to protect her daughter (my grand-daughter). We were sent to you at a time that I can now look back at and honestly say that had I not been guided to your offices at the precise time that I was, I am not sure what the outcome would have been today. It is said in my culture that ‘nothing happens before its time’ and ‘God never sends us more that we can handle’. What I didn’t realise in all of these teachings is that on the way there we all need helping hands to deal with our trials. In real terms this may not have been an issue for some, but in our family terms, and for me especially, your support and a place to bring my daughter to during episodes where my words were never going to be enough; to have the blessed [team member] turn up to social services offices and give quiet comfort to us both and to have [another team member’s] shiny smile and and sharp brain everywhere when needed and the comforting stern words from [other team member] when totally necessary, meant more to me as a support system than I can possibly write within the confines of this A4 paper